Refund Policy

Last updated December 13, 2020
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may cancel it to us for a full refund only. Please see below for more information on our return policy.

Resavation Cancelation Process

You, or any member of your party, may cancel your travel arrangements at any time. Written notification by mail, fax or email from the ‘lead name’ on the booking or your Travel Agent on your behalf, must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation shown in the grid below.

Cancelation

Cancel tour package with accomadation 

Note: if the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company.

More than 84 days before arrival: no cancellation charge (refundable deposit of 10% will be forfeited)
57-84 days before arrival: 30%
37-56 days before arrival: 50%
22-36 days before arrival: 70%
07-21 days before arrival: 90%
Less than 7 days before arrival: 100 %
*In some cases the deposit may be a higher amount to secure your arrangements, this will be non-refundable and the charges will be added to the cancellation charges above

Our cancellation charges are a percentage of the total holiday cost, not including your insurance premium which is non-refundable. These charges are based on how many days before your departure we receive your cancellation notice and not when your correspondence was sent to us. Please note that any amendment charges are non-refundable. For insurance premiums you should refer to your insurance provider’s cancellation policy.

Please note, if only some members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travelers. You may have to pay the extra room charges such as single room supplements.

In cases where cancellation charges made by our suppliers are higher than the cost of the deposit, we may pass the charge on to you. Please ask for full details and we will notify you of the specific charges applicable to your booking

Cancel tour activity booking

Before 07 day for activity rasavation 90% will refundable
Less than 07 day for activity rasavation date, activity chargers will nun refunable

Cencel vehicle resavation (without accomadation)
Before 07 day for activity rasavation 90% will refundable

Less than 07 day for activity rasavation date, activity chargers will nun refunable

Refunds

After comfirm your cancelation , we will process your return. Please allow at least thirty (30) days from tha cancelation date. We will notify you by email when your return has been processed.

Questions

If you have any questions concerning our return policy, please contact us at:
+94713282638
[email protected]